Frequently asked questions (FAQ)
Q.How much is the shipping charge?
The following is the shipping fee for regular shipping. (Tax included)
In the case of Narazuke Butter Sandwich, it will be shipped frozen, so ¥330 including tax will be added to it.
If you order room-temperature products and frozen products at the same time, you will be charged separate shipping charges.
It will be received separately.
If you use cash on delivery, a handling fee of ¥330 including tax will be added.
Please note that this fee is not included in the amount displayed at checkout.
If necessary, please let us know so that we can prepare a handwritten statement that includes the fees.
|Aomori prefecture ¥1,320
|Iwate Prefecture ¥1,320
|Miyagi prefecture ¥1,320
|Akita prefecture ¥1,320
|Yamagata Prefecture ¥1,320
|Fukushima prefecture ¥1,320
|Ibaraki Prefecture ¥1,100
|Tochigi Prefecture ¥1,100
|Gunma prefecture ¥1,100
|Saitama Prefecture ¥1,100
|Chiba prefecture ¥1,100
|Kanagawa Prefecture ¥1,100
|Yamanashi Prefecture ¥1,100
|Niigata prefecture ¥1,100
|Nagano Prefecture ¥1,100
|Toyama Prefecture ¥1,100
|Ishikawa Prefecture ¥1,100
|Fukui prefecture ¥990
|Gifu prefecture ¥1,100
|Shizuoka Prefecture ¥1,100
|Aichi Prefecture ¥1,100
|Mie Prefecture ¥990
|Shiga prefecture ¥990
|Kyoto Prefecture ¥770
|Osaka Prefecture ¥880
|Hyogo Prefecture ¥990
|Nara Prefecture ¥990
|Wakayama prefecture ¥990
|Tottori Prefecture ¥1,100
|Shimane Prefecture ¥1,100
|Okayama prefecture ¥1,100
|Hiroshima prefecture ¥1,100
|Yamaguchi Prefecture ¥1,100
|Tokushima prefecture ¥1,100
|Kagawa Prefecture ¥1,100
|Ehime Prefecture ¥1,100
|Kochi Prefecture ¥1,100
|Fukuoka Prefecture ¥1,210
|Saga prefecture ¥1,210
|Nagasaki Prefecture ¥1,210
|Kumamoto Prefecture ¥1,210
|Oita prefecture ¥1,210
|Miyazaki Prefecture ¥1,210
|Kagoshima Prefecture ¥1,210
|Okinawa Prefecture ¥1,650
Q.How long does it take from order to delivery?
We will ship within 5 business days after payment is confirmed.
If you do not use the specified arrival date and time, we will ship your order as soon as it is ready within the above period.
If you choose to specify the arrival date and time, the package will generally be shipped 1 to 3 days before the expected arrival date, depending on the destination.
*If you do not specify a date, we may be able to deliver your order sooner than if you specify a date, but we do not guarantee early arrival, so we recommend that you place your order well in advance. .
Q.What should I do if I don't receive the automatic email?
If you are using a mobile phone email address or a free email address, the email you send may be automatically rejected by the spam filter function.
Q.Can I register as a member?
Q. How do I order a gift?
If you enter your information here, the order will be treated as a gift sent to the recipient, and your information will be included on the invoice.
Q.Can you do gift wrapping?
Is possible. Products for gift giving will be packaged unless otherwise specified.
We will also do our best to accommodate your requests for Noshi, so please feel free to fill in your requests. We also have noshi paper for seasonal greetings and Buddhist services.
For products packed in small bags, we will use simple packaging. If you wish to do so, please enter it in the appropriate field when ordering.
Regarding Narazuke butter sandwiches, we do not wrap them because there is a possibility of condensation.
Regarding seasonal patterned hanging paper and noshi paper, please be aware that there is a possibility of condensation, and write your desired details in the entry field as with other products.
If you have any other requests, please feel free to contact us via the inquiry form or by phone, and we will do our best to accommodate you.
Q.If it is a gift, will a detailed statement be included?no. If there are no instructions from the client, we will not enclose the item with details, pamphlets, etc. that contain the price, and only the item will be shipped.
Q.Can I use cash on delivery or deferred payment?Cash on delivery service is now available.
If you would like to use deferred payment, please contact our head office by phone and we will be able to accommodate your order, so please consider this.
Q. How do I cancel my purchase?
Please notify us of your cancellation using the contact form.
Once confirmed, we will process the cancellation from our side. Payment will also be canceled.
Q. Is it possible to return or refund the product?
In the unlikely event that the product is defective or different from the one you ordered, we will promptly return or exchange the product at your request. Thank you for your understanding.
Please note that we cannot accept returns or exchanges due to customer convenience.
Returns and exchanges are accepted only within one week after receiving the product. Our shop will bear the shipping costs for returns and exchanges.
Q.Can you issue receipts and statements?
Yes, we do. If you would like this, please write it in the notes section when ordering, or let us know using the inquiry form.
As a general rule, if the order is to be delivered to the client, the order will be sent along with the product, and if the order is to be delivered to the client, the order will be sent by post to the client's address.
Q.Do you have a physical store? What are the store opening hours?
Yes. Click here for store information such as address.
In addition, the main store business hours are currently
8:30 a.m. to 5:30 p.m.
For other inquiries
Please use the inquiry form.
Please note that there may be a delay in response due to circumstances such as the online shop's non-business days. Thank you for your understanding.