Frequently asked questions (FAQ)

Q.How much is the shipping charge?

The following is the shipping fee for regular shipping. (Tax included)

In the case of Narazuke Butter Sandwich, it will be shipped frozen, so ¥330 including tax will be added to it.

If you order room-temperature products and frozen products at the same time, you will be charged separate shipping charges.

It will be received separately.

If you use cash on delivery, a handling fee of ¥330 including tax will be added.

Please note that this fee is not included in the amount displayed at checkout.

If necessary, please let us know so that we can prepare a handwritten statement that includes the fees.

Hokkaido ¥1,650 Aomori prefecture ¥1,320 Iwate Prefecture ¥1,320
Miyagi prefecture ¥1,320 Akita prefecture ¥1,320 Yamagata Prefecture ¥1,320
Fukushima prefecture ¥1,320 Ibaraki Prefecture ¥1,100 Tochigi Prefecture ¥1,100
Gunma prefecture ¥1,100 Saitama Prefecture ¥1,100 Chiba prefecture ¥1,100
Tokyo ¥1,100 Kanagawa Prefecture ¥1,100 Yamanashi Prefecture ¥1,100
Niigata prefecture ¥1,100 Nagano Prefecture ¥1,100 Toyama Prefecture ¥1,100
Ishikawa Prefecture ¥1,100 Fukui prefecture ¥990 Gifu prefecture ¥1,100
Shizuoka Prefecture ¥1,100 Aichi Prefecture ¥1,100 Mie Prefecture ¥990
Shiga prefecture ¥990 Kyoto Prefecture ¥770 Osaka Prefecture ¥880
Hyogo Prefecture ¥990 Nara Prefecture ¥990 Wakayama prefecture ¥990
Tottori Prefecture ¥1,100 Shimane Prefecture ¥1,100 Okayama prefecture ¥1,100
Hiroshima prefecture ¥1,100 Yamaguchi Prefecture ¥1,100 Tokushima prefecture ¥1,100
Kagawa Prefecture ¥1,100 Ehime Prefecture ¥1,100 Kochi Prefecture ¥1,100
Fukuoka Prefecture ¥1,210 Saga prefecture ¥1,210 Nagasaki Prefecture ¥1,210
Kumamoto Prefecture ¥1,210 Oita prefecture ¥1,210 Miyazaki Prefecture ¥1,210
Kagoshima Prefecture ¥1,210 Okinawa Prefecture ¥1,650

Q.How long does it take from order to delivery?

We will ship within 5 business days after payment is confirmed.
If you do not use the specified arrival date and time, we will ship your order as soon as it is ready within the above period.
If you choose to specify the arrival date and time, the package will generally be shipped 1 to 3 days before the expected arrival date, depending on the destination.

*If you do not specify a date, we may be able to deliver your order sooner than if you specify a date, but we do not guarantee early arrival, so we recommend that you place your order well in advance. .

Q.What should I do if I don't receive the automatic email?

The sender address of the automatically sent email is Please be sure to check all folders as the email may end up in your spam folder. *It may take several minutes to several hours for the automatic email to arrive.

If you are using a mobile phone email address or a free email address, the email you send may be automatically rejected by the spam filter function.
Please set as a specified email address or as a specified domain.

Q.Can I register as a member?

yes. You can do this by registering for an account.
Also, once you have entered your address, you will be able to select it from next time without having to enter it again, so please take advantage of this.

Q. How do I order a gift?

Below the payment method selection form, there is a ``Billing Address'' item. There is a selection field for ``Use a different billing address,'' so if you click here, a form will appear for you to enter the client's information.

If you enter your information here, the order will be treated as a gift sent to the recipient, and your information will be included on the invoice.

Q.Can you do gift wrapping?

Is possible. Products for gift giving will be packaged unless otherwise specified.
We will also do our best to accommodate your requests for Noshi, so please feel free to fill in your requests. We also have noshi paper for seasonal greetings and Buddhist services.
For products packed in small bags, we will use simple packaging. If you wish to do so, please enter it in the appropriate field when ordering.

Regarding Narazuke butter sandwiches, we do not wrap them because there is a possibility of condensation.
Regarding seasonal patterned hanging paper and noshi paper, please be aware that there is a possibility of condensation, and write your desired details in the entry field as with other products.

If you have any other requests, please feel free to contact us via the inquiry form or by phone, and we will do our best to accommodate you.

Q.If it is a gift, will a detailed statement be included?

no. If there are no instructions from the client, we will not enclose the item with details, pamphlets, etc. that contain the price, and only the item will be shipped.
We will also create an invoice in a way that makes it clear that the item is a gift from the client.

Q.Can I use cash on delivery or deferred payment?

Cash on delivery service is now available.
When using this service, a cash on delivery fee of ¥330 (including tax) will be added to your bill. Please note that cash on delivery fees are not included in the calculation at the time of payment.
Additionally, due to the nature of online shops, we have not implemented the use of deferred payment to avoid causing problems.

If you would like to use deferred payment, please contact our head office by phone and we will be able to accommodate your order, so please consider this.

Q. How do I cancel my purchase?

Please notify us of your cancellation using the contact form.
Once confirmed, we will process the cancellation from our side. Payment will also be canceled.

Q. Is it possible to return or refund the product?

Our store generally does not offer refunds.
In the unlikely event that the product is defective or different from the one you ordered, we will promptly return or exchange the product at your request. Thank you for your understanding.

Please note that we cannot accept returns or exchanges due to customer convenience.
Returns and exchanges are accepted only within one week after receiving the product. Our shop will bear the shipping costs for returns and exchanges.

Q.Can you issue receipts and statements?

Yes, we do. If you would like this, please write it in the notes section when ordering, or let us know using the inquiry form.
As a general rule, if the order is to be delivered to the client, the order will be sent along with the product, and if the order is to be delivered to the client, the order will be sent by post to the client's address.

Furthermore, since switching to the current system, we have stopped enclosing invoices that include amounts, etc., and have switched to enclosing only order statements for product confirmation.
To check the details of your order, click the "View Order" button in the confirmation email sent to you when your order is confirmed. You can check the details again. Please take a look at it or print it out for use.
It is also possible to mail the receipt together with the receipt.
If you require a handwritten statement, please let us know as well.

Q.Do you have a physical store? What are the store opening hours?

Yes. Click here for store information such as address.
In addition, the main store business hours are currently
8:30 a.m. to 5:30 p.m.
It becomes.

For other inquiries

Please use the inquiry form.
Please note that there may be a delay in response due to circumstances such as the online shop's non-business days. Thank you for your understanding.